Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us
floorballshop.com Sonnenstraße 5 09130 Chemnitz Germany info@floorballshop.com + 49 (0) 371 - 27337794of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from
you, including the costs of delivery (with the exception of the supplementary costs resulting
from your choice of a type of delivery other than the least expensive type of standard
delivery offered by us), without undue delay and in any event not later than 14 days from
the day on which we are informed about your decision to withdraw from this contract. We
will carry out such reimbursement using the same means of payment as you used for the
initial transaction, unless you have expressly agreed otherwise; in any event, you will not
incur any fees as a result of such reimbursement. We may withhold reimbursement until
we have received the goods back or you have supplied evidence of having sent back the
goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any
event not later than 14 days from the day on which you communicate your withdrawal from
this contract to us. The deadline is met if you send back the goods before the period of 14
days has expired. You will have to bear the direct cost of returning the goods. You are only
liable for any diminished value of the goods resulting from the handling other than what is
necessary to establish the nature, characteristics and functioning of the goods.
How can I send back or exchange an item?
Please send back the items you may not desire in their original condition, and in their original packaging. Make sure to choose an insured shipping method (e.g. DHL). Please send the corresponding articles to our floorballshop.com REAL STORE:
floorballshop.com
Sonnenstraße 5
09130 Chemnitz
Germany
Who will be responsible for shipping costs when sending back a product?
All shipping costs associated with the return shall be borne by the customer. In case we have charged you for the outward shipping, we will refund these charges.
What is important when I want to make a return?
Please note that we can only take back products in their original condition, and in their original packaging. In every case, take care of the original packaging that e.g. is wrapped around a floorball stick and keep in mind that a blade shows no signs of wear and tear. Only then we are able to sell it again as new item and are able to refund the full price. Any additional costs incurred due to carriage forward shipping will be charged to the consumer.
Are there articles I cannot return?
Basically you can return every new item that has been ordered from us. Excluded from return or exchange are all customized products, such as printed textiles, or sticks we have adjusted with your desired blade or grip. As well, we do not take back any used articles, e.g. test sticks.
